Privacy Policy — kbazzi

When you interact with the kbazzi platform — whether by browsing the site, creating an account, making a deposit, or contacting our support team — we collect certain categories of personal data. The information we collect falls into the following categories:

Registration and Identity Data

When you open a kbazzi account, we collect your full legal name, date of birth, residential address in Bangladesh, email address, and mobile phone number. This information is required to create your account, verify your identity under our Know Your Customer (KYC) obligations, and communicate with you about your account activity.

Identity Verification Documents

To comply with our age-verification and anti-money-laundering obligations, kbazzi may request copies of official identity documents. Acceptable documents include a Bangladesh National Identity Card (NID), a valid passport, or a driver's licence. Selfie photographs or proof-of-address documents such as a utility bill or bank statement may also be requested. These documents are handled with the highest level of access restriction and are deleted once verification is complete, unless we are required by law or our internal compliance procedures to retain them for a defined period.

Financial and Transaction Data

We record details of every financial transaction associated with your account, including deposit amounts, withdrawal requests, payment method identifiers (such as your registered bKash or Nagad mobile number), transaction timestamps, and processing statuses. We do not store full bank account numbers or complete payment card numbers on our servers.

Technical and Usage Data

Our servers automatically record certain technical information when you access kbazzi. This includes your IP address, browser type and version, operating system, device type, screen resolution, session timestamps, pages visited, game sessions initiated, and the referring URL that brought you to kbazzi. This data is used for platform security, fraud detection, and improving the user experience.

Communications Data

If you contact kbazzi's support team via live chat or email, we retain records of that correspondence. This includes the content of your messages, the date and time of contact, and the resolution outcome. Retaining this data allows us to maintain consistency and quality of support, and to refer back to prior conversations in the event of a dispute.

kbazzi uses the personal data we collect for specific, documented purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary uses of your personal data are as follows:

• Account Management: To create, maintain, and administer your kbazzi player account, including managing your balance, processing transactions, and applying bonus entitlements.
• Identity Verification and KYC: To verify your age, identity, and residential address as required by our responsible gaming commitments and internal compliance policies.
• Payment Processing: To initiate and settle deposit and withdrawal transactions via bKash, Nagad, Rocket, Upay, and supported bank transfer channels in Bangladesh.
• Fraud Prevention and Security: To detect and prevent unauthorised account access, duplicate account creation, money laundering, and other forms of fraudulent or abusive behaviour on the platform.
• Responsible Gaming: To monitor player activity for signs of problematic gambling behaviour, apply self-exclusion or deposit limits where requested, and ensure that age restrictions are enforced effectively.
• Customer Support: To respond to your enquiries, resolve disputes, and maintain records of support interactions for quality-assurance purposes.
• Platform Improvement: To analyse aggregated, anonymised usage data to understand how players interact with kbazzi, identify technical issues, and improve the design and functionality of the platform.
• Marketing Communications: Where you have provided explicit consent, to send you promotional offers, bonus notifications, and relevant updates about kbazzi. You may withdraw consent at any time by contacting support or using the unsubscribe mechanism in any marketing email.
• Legal Compliance: To comply with applicable laws and regulations, respond to lawful requests from government authorities, and fulfil our obligations under anti-money-laundering legislation.

kbazzi processes your personal data only where there is a recognised legal basis for doing so. The legal grounds on which we rely are as follows:

Contractual Necessity

The majority of the personal data we process is necessary to perform the contract between you and kbazzi — that is, to provide you with the services you requested when you registered an account. Without processing your identity data, contact data, and financial data, we would be unable to operate your account or process your transactions.

Legal Obligation

Certain data processing activities are required by law. Our KYC procedures, transaction monitoring, and data-retention obligations are carried out to comply with applicable anti-money-laundering regulations and responsible gaming requirements. kbazzi may be legally required to retain certain records for a minimum period and cannot delete them at a player's request if a legal retention obligation applies.

Legitimate Interests

kbazzi processes technical and usage data, and retains support communications, on the basis of our legitimate interest in operating a secure, fair, and well-functioning platform. We conduct a balancing test when relying on this basis and only proceed where our interests are not outweighed by your privacy rights.

Consent

Where we send you marketing communications or deploy non-essential cookies, we do so on the basis of your freely given, informed consent. Consent can be withdrawn at any time without affecting the lawfulness of processing carried out prior to withdrawal.

kbazzi does not sell your personal data. We share your information with third parties only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

Payment Service Providers

To process your deposits and withdrawals, kbazzi shares the minimum necessary transaction data with our payment partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. These providers process data strictly for the purpose of completing your financial transaction and are bound by their own privacy obligations.

Game Content Providers

kbazzi's game library includes content from third-party studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game provided by one of these studios, limited session data (such as a player session token and bet amount) is transmitted to the studio's game server to run the game. These studios do not receive your full identity profile.

KYC and Identity Verification Services

kbazzi may use automated identity verification tools to assist with processing KYC documents. Where such tools are used, your submitted documents and identity data are shared with the verification provider under a strict data-processing agreement that limits the provider's use of your data to the verification task only.

Legal and Regulatory Authorities

kbazzi may be required by law to disclose your personal data to government authorities, law enforcement agencies, or financial intelligence units. We will only make such disclosures where required by a valid legal obligation or court order, and we will notify you where we are legally permitted to do so.

Business Transfers

In the event that kbazzi undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected players in advance of any such transfer and provide options where required by applicable law.

kbazzi uses cookies and similar tracking technologies to maintain session continuity, prevent fraud, and understand how players interact with the platform. A cookie is a small text file stored on your device by your browser when you visit a website. kbazzi uses the following categories of cookies:

kbazzi does not use third-party advertising cookies or tracking pixels that profile you for the purpose of serving targeted advertisements on external websites. You can disable cookies at any time through your browser settings. Note that disabling strictly necessary cookies will prevent kbazzi from functioning correctly — you may not be able to log in or maintain a game session without them.

kbazzi retains your personal data for as long as your account is active and for such additional periods as are required by legal obligations or legitimate business purposes. The following general retention principles apply:

• Active Account Data: Retained for the full duration of your account's existence on kbazzi. While your account is open, we need your data to provide services, process transactions, and communicate with you.
• Transaction Records: Financial transaction records, including deposit and withdrawal histories, are retained for a minimum of five years after the transaction date. This retention period is consistent with standard financial record-keeping requirements.
• KYC Documents: Identity verification documents are retained for a minimum of five years following the date of account closure. This period reflects anti-money-laundering compliance obligations.
• Support Communications: Live chat logs and email correspondence are retained for two years from the date of the interaction, after which they are securely deleted unless they are relevant to an ongoing dispute.
• Closed Account Data: Upon account closure, your data is moved to a restricted archive. Access is limited to compliance and legal staff only. Data is deleted in accordance with the timelines above once all retention periods have expired.

Security Measures

kbazzi implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL/TLS encryption for data in transit, encrypted storage for sensitive data at rest, role-based access controls limiting data access to authorised personnel, regular penetration testing and vulnerability assessments, and an incident response plan to address any data breach promptly and responsibly.

Despite these safeguards, no system is entirely immune to security risks. In the event of a data breach that is likely to result in a risk to your rights and freedoms, kbazzi will notify affected players as soon as reasonably practicable and take immediate steps to contain and remediate the breach.

As a kbazzi player, you hold a number of rights in relation to your personal data. kbazzi is committed to facilitating the exercise of these rights in a timely and transparent manner. Where a legal retention obligation prevents us from fulfilling a request in full, we will explain clearly which data we are required to retain and why.

• Right of Access: You may request a copy of the personal data kbazzi holds about you. We will provide this information in a clear, structured format within 30 days of receiving your verified request.
• Right to Rectification: If you believe that any personal data we hold about you is inaccurate or incomplete, you may request that we correct it. For basic account details such as your contact email or mobile number, you may be able to update these directly within your account settings.
• Right to Erasure: You may request that kbazzi delete your personal data. We will honour this request where no legal retention obligation applies. Where we are legally required to retain certain data, we will explain this clearly and delete all other data within scope.
• Right to Restrict Processing: In certain circumstances — for example, where you contest the accuracy of your data or have objected to processing — you may request that we restrict the use of your data to storage only while the matter is resolved.
• Right to Data Portability: You may request that we provide your personal data in a machine-readable format so that you can transfer it to another service provider. This right applies to data you provided to us directly and that we process on the basis of contract or consent.
• Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes. Objections to direct marketing will always be honoured without question.
• Right to Withdraw Consent: Where processing is based on your consent (such as marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

If you have any questions, concerns, or complaints about this Privacy Policy or about the way kbazzi handles your personal data, please get in touch with us. Our support team is available 24 hours a day, seven days a week, and will direct data-related enquiries to the appropriate team for handling.

How to Contact Us

You can reach kbazzi on the following channels. Please note that email addresses are provided as plain text and are not clickable links — copy the address into your email client to send us a message.

• Email: [email protected] — for general support and account queries
• Data Rights Requests: [email protected] with subject line "Data Rights Request"
• Live Chat: Available 24/7 within the kbazzi platform (Bangladesh Standard Time, UTC+6)
• Response Time: We aim to respond to all data-related emails within five business days and to fully resolve requests within 30 calendar days.

Changes to This Privacy Policy

kbazzi reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. When material changes are made, we will notify registered players by email and update the "Last Updated" date at the top of this document. We encourage you to review this page periodically. Your continued use of kbazzi after a policy update constitutes your acceptance of the revised policy.

This Privacy Policy was last updated on 1 January 2026 and is effective as of that date. It applies to all users of the kbazzi platform, including players registered from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other locations in Bangladesh.