Responsible Gaming
at kbazzi

At kbazzi, we take responsible gaming seriously. We believe that the vast majority of players who visit our casino and cricket betting platform enjoy gambling purely as a leisure activity — the same way someone might enjoy watching a BPL match or playing a mobile game after a long day in Dhaka. For those players, gambling remains fun, social, and firmly within their means.

However, we also recognise that for a small number of people, gambling can become problematic. When that happens, it can affect not only the individual but also their family, their finances, and their wider wellbeing. kbazzi has built a comprehensive responsible gaming framework specifically to address this reality. Our tools are free, always available, and require no special approval to activate — any player can use them at any time.

This page explains every responsible gaming tool available at kbazzi, how to use them, and where to turn if you believe your gambling is no longer within your control. We ask all players across Bangladesh — whether you are in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, or anywhere else — to read this information carefully and keep it in mind every time you play.

kbazzi enforces an 18+ age restriction at every stage of the player journey. During registration, all players are required to declare that they are 18 years of age or older and to provide accurate date-of-birth information. We reserve the right to request official identity documents — such as a Bangladesh National Identity Card (NID), passport, or driver's licence — to verify this declaration at any time.

Age verification is not a one-time check. kbazzi may request re-verification at any point, particularly when a player requests a withdrawal or when our systems flag unusual account activity. If verification cannot be completed within a reasonable timeframe, account access may be suspended until documents are provided and reviewed.

Parents and Guardians

If you share a device with a minor — a child or younger sibling — please ensure that your kbazzi account is always protected by a strong, unique password that is not known to anyone under 18. Always log out of your account when you are not using it. If you believe a minor has accessed your account or registered their own account on kbazzi, please contact our support team at [email protected] immediately. We will investigate and take action promptly.

Third-party parental control software is also available for most devices and browsers. These tools can block access to gambling websites at the operating system or router level, providing an additional layer of protection.

One of the most effective responsible gaming tools available at kbazzi is the ability to set personal deposit limits on your account. A deposit limit caps the total amount of money you can add to your kbazzi balance over a defined rolling period. Once your limit is reached, your account will not accept further deposits until the period resets.

Deposit limits are available across three time horizons, allowing you to tailor your budget management approach to your own circumstances:

How to Set or Adjust a Deposit Limit

To set or modify a deposit limit, log in to your kbazzi account and navigate to the Responsible Gaming section of your account settings. Enter your desired limit amount and select the time period. Changes that reduce your current limit take effect immediately — this is by design, to ensure that lowering a limit cannot be reversed in the heat of the moment. Changes that increase your limit are subject to a mandatory 72-hour cooling-off period before they take effect. This cooling-off delay gives you time to reconsider the change.

If you cannot access your account settings or need assistance applying a limit, contact our support team via live chat or at [email protected] and we will apply the limit on your behalf.

Sometimes the most useful thing a player can do is simply step away from the platform for a period. kbazzi's time-out feature allows you to temporarily suspend your account for a fixed duration without permanently closing it. During a time-out, you cannot log in, deposit funds, or place any bets. Any ongoing bonus periods are also paused for the duration of the time-out.

Time-out periods are available in the following standard durations:

• 24-Hour Time-Out: A short pause — useful if you feel you have been playing too long in a single session and want to reset.
• 7-Day Time-Out: A week-long break — recommended when you notice that gambling is starting to occupy more of your thoughts than usual.
• 30-Day Time-Out: A full month away — suitable when you want meaningful distance from the platform to reassess your relationship with gambling.
• Custom Duration: If none of the standard options suit your situation, contact our support team and we will apply a custom time-out period of any length you specify.

How Time-Outs Work in Practice

A time-out begins the moment you activate it. There is no waiting period and no confirmation delay — the suspension is immediate. During the time-out, you will not receive any promotional emails, bonus offers, or marketing communications from kbazzi. When the time-out period expires, your account is automatically reactivated and you may log back in at your own discretion. You are under no obligation to return to the platform after a time-out ends.

Self-exclusion is the most powerful responsible gaming tool available at kbazzi. It is intended for players who recognise that their gambling has become, or is at risk of becoming, a serious problem. Self-exclusion permanently blocks your access to kbazzi for a minimum period and is not reversible during that period under any circumstances.

Self-Exclusion Durations

• 6-Month Self-Exclusion: The minimum self-exclusion period. Your account is locked for six calendar months from the activation date.
• 1-Year Self-Exclusion: A full year of access restriction, suitable for players who need an extended period to address problem gambling behaviours.
• 5-Year Self-Exclusion: A long-term exclusion for players with a significant gambling problem who require prolonged distance from the platform.
• Permanent Self-Exclusion: A lifelong ban from kbazzi. This is irreversible. Players who choose permanent self-exclusion will never be able to reopen an account with kbazzi.

What Happens During Self-Exclusion

Once self-exclusion is activated, the following measures are applied immediately and without exception:

• Your account is locked — login is blocked from all devices.
• All pending withdrawals are processed and returned to your registered payment method (bKash, Nagad, Rocket, or bank account).
• Your account is removed from all active bonus programmes and promotional lists.
• All marketing emails, SMS messages, and push notifications are permanently suppressed — you will not receive any promotional communications from kbazzi for the duration of the exclusion.
• Your account details are flagged so that new registration attempts using the same identity information are detected and blocked.

How to Self-Exclude

You can request self-exclusion by contacting our support team directly via live chat or by emailing [email protected] with the subject line "Self-Exclusion Request". State your preferred exclusion duration and our team will activate it within one hour of receiving your request. You do not need to provide a reason and you will not be asked to justify your decision — your request will be handled with sensitivity and without delay.

Problem gambling does not always announce itself clearly. It often develops gradually, and many people affected by it do not recognise the signs until they are already in serious difficulty. Understanding the warning signs is the first step toward regaining control.

The following patterns are commonly associated with problematic gambling behaviour. They apply equally whether you gamble on cricket betting, slot games, casino tables, or any other format available at kbazzi:

• Spending more money on gambling than you originally planned or can afford.
• Borrowing money — from family, friends, or financial institutions — specifically to fund gambling.
• Chasing losses: continuing to gamble in an attempt to win back money you have already lost.
• Feeling restless, irritable, or anxious when you are not gambling, or when you try to stop.
• Lying to people close to you about how much time or money you spend on gambling.
• Gambling as a way to cope with stress, anxiety, depression, or personal problems.
• Neglecting work, family, studies, or social commitments because of gambling.
• Repeated unsuccessful attempts to cut down or stop gambling entirely.
• Spending significant time thinking about gambling — planning upcoming sessions, replaying past sessions, or thinking about how to find more money to gamble with.

Recognising one or more of these patterns in your own behaviour does not mean you are beyond help. Many people in Bangladesh and around the world have successfully addressed problem gambling with the right support. The important thing is to act on the recognition — whether by using kbazzi's built-in tools, speaking to a trusted person, or contacting a professional support organisation.

The following checklist is adapted from widely used responsible gaming assessment tools. Answer each question honestly, with your gambling behaviour over the past 30 days in mind. If you answer "Yes" to three or more questions, we strongly encourage you to activate a time-out, set a deposit limit, or contact our support team for guidance.

If you believe that gambling is negatively affecting your life or the life of someone you care about, please do not hesitate to reach out. kbazzi's own support team is available 24 hours a day, seven days a week, and can assist you with activating any responsible gaming tool on this page — immediately and without judgement.

In addition to kbazzi's internal support, we encourage players to seek guidance from qualified professionals who specialise in gambling-related issues. Acknowledging the problem and asking for help is the most important step — and it is a sign of strength, not weakness.